Tarpaulins FAQ's

How long will it take for Tarpaulins To Go to deliver my order?


All orders for delivery to UK Mainland addresses are despatched on a Next Working Day Delivery. Poriving your order is placed before 4pm, you will receive your order on the following working day. Orders placed after 4pm will be processed and despatched on the following day.

We now also offer a Saturday Delivery service (prices from £11+VAT). Orders need to be received by 2:30pm on Friday to qualify - however, if you do find yourself out of this time frame, then please give us a call on 01409 221192 and we will do our best to help.

We can also deliver to many parts of Europe. This option is available through our shopping cart as follows:

  • Austria / Österreich - £13.00 - 3 day delivery
  • Belgium / Belgique - £10.00 - 2 day delivery
  • Bulgaria / Republika Bulgaria - £25.00 - 4-6 day delivery
  • Czech Rep. / Ceska Republika - £11.00 - 3-4 day delivery
  • Denmark / Danmark - £13.00 - 3 day delivery
  • Estonia / Eesti Vabariik - £17.00 - 4-5 day delivery
  • Finland / Suomen Tasavalta - £19.00 - 4-5 day delivery
  • France / République Française - £13.00 - 2 day delivery
  • Germany / Deutschland - £10.00 - 2 day delivery
  • Hungary / Magyar Köztársaság - £15.00 - 4-5 day delivery
  • Ireland / Eire - £11.50 - 2 day delivery
  • Italy / Repubblica Italiana - £17.00 - 3-4 day delivery
  • Latvia / Latvijas Republika - £17.00 - 4-6 day delivery
  • Lithuania / Leituvos Respublika - £17.00 - 4-6 day delivery
  • Luxembourg / Groussherzogtum Letzebuerg - £11.00 - 2 day delivery
  • Netherlands / Nederland - £11.00 - 2 day delivery
  • Poland / Rzeczpospolita Polska - £14.00 - 4-5 day delivery
  • Portugal / Republica Portuguesa - £18.00 - 4-5 day delivery
  • Romania / România - £22.00 - 4-6 day delivery
  • Slovakia / Slovenska Republika - £14.00 - 3-4 day delivery
  • Slovenia / Republika Slovenjia - £11.00 - 4-5 day delivery
  • Spain / Espana - £15.00 - 3-4 day delivery
  • Sweden / Sverige - £16.00 - 4-5 day delivery

Prices displayed are all +VAT at 20%, and are based on a single parcel weighing no more than 30 kgs. For multiple / heavier items a higher charge will apply. Some rural areas may take longer. Delivery times are approximate and exclude the day of collection. Rates apply to mainland locations only.

Are Tarpaulins To Go able to deliver my order to a different address?


Yes. When placing your order there is the option to indicate a different delivery address; please select this option. To save costs we always attach the invoice to your parcel; however, should you require this to be sent elsewhere please indicate this preference in the comments box. Please remember your billing address is the address at which your credit card is registered.

Are the prices stated applicable for UK mainland only?


All next-day prices quoted are based on delivery to the UK Mainland only. Delivery charges for any offshore island are quoted on a case by case basis, and are subject to change based on parcel weight and number of parcels; if not advertised above, charges can be obtained by calling our sales office on 01409 221192. For a limited time only, orders over £40 ex-VAT will be delivered next-day free of charge!

What is the latest time of the day I can place an order for next day delivery?


4.00pm is our cut off time for next working day delivery. If you do miss this time window, please contact our Sales Office on 01409 221192, and we will do our best to meet your order requirements. Please note: next day carriage is only available for delivery to UK Mainland addresses.

How can I track my order and contact Tarpaulins To Go?


We can track all orders via our online parcel tracking system, and should be able to advise you where your order is at any given time. Please either e-mail us at sales@tarpaulins-togo.co.uk or call 01409 221192 within the hours shown below. Our fax support is manned from 9:00pm to 5.00pm; the number is 01409 221190.

We pride ourselves on being the most competitively priced suppliers of tarps, dust sheets, poly rope, debris netting, scaffold sheeting and accessories on the web. By saving admin costs we are able to pass the savings on to the customer. This is why we have a limited window of time when you are able to contact us by phone.

How do I know if a product is out of stock?


All orders received via our web site are checked on a hourly basis. One of our sales team will contact you by phone and/or email if any of the items on your order are out of stock. If we are out of stock of an item you require, we will do our best to offer you an alternative product or advise you when the product will be back in stock.

Can I change or add to an order?


Yes. Please call our friendly customer service team on 01409 221192 and, as long as the order has not been shipped, we will be happy to help you.

Why is there a seam on my cover?


Most tarps need a seam as it is impossible to fabricate a tarpaulin without heat sealing several pieces of polyethylene together. A seam may not be necessary on some of the smaller sizes as they can be fabricated from one piece of material. This also applies to dust sheets where a seam is stitched.

What is the best way to secure a tarpaulin?


It is essential that your tarp is tied down properly; if it is not it may tear and the eyelets may fall out. Tarpaulins To Go therefore cannot be held responsible for weather-related damage to tarpaulins. We would recommend using bungee cords wherever possible; these are available for purchase in the 'Accessories' section. It is also recommended to tie down the tarp with rope, by fastening rope around the item to be covered. Furthermore, eyelets are provided as an aid for securing the tarp - they are not designed to have pressure applied to them by ratchet straps or any other misuse. We strongly recommend the use of extra eyelets.

Does Tarpaulins To Go accept all forms of payment?


Most certainly yes; Visa, MasterCard, Switch, Maestro, Delta, American Express, Google Checkout and Paypal.

How do I return an item?


Faulty Products

All our products are guaranteed free from defect at the time of purchase. However, if you find a fault at the time of opening the product we will replace the item at our cost. Please call one of our customer sales team on 01409 221192, or email sales@tarpaulins-togo.co.uk; we will then arrange for the faulty item to to collected by one of our nominated carriers.

Non Faulty Items - change of mind.

If any product does not meet your expectations you can return this to the address below. This must be returned at your cost unused and in its original packaging within 30 days of receipt of your order. Please obtain a proof of sending from the carrier as we cannot be held liable for any refund until the goods are received by our Warehouse staff. Please note: we charge a 10% restocking charge for returned goods. This will be deducted when we reimburse your credit card.

Address for Returns:
Tarpaulins To Go
Eastacombe Farm
Northlew
Devon
EX20 3BR