Tarpaulins To Go Service

All of our friendly staff at Tarpaulins To Go are dedicated to giving you a first class service which we hope will be unrivalled in its efficiency and competency. We trust the following information will be useful to you when browsing our site. Should you have any further questions, please do not hesitate to contact us on: 01409 221192

Contact Details

If you need to contact us by phone, fax or e-mail please do as follows:

Tel: (+44) 1409 221192

Fax: (+44) 1409 221190

E-mail: sales@tarpaulins-togo.co.uk

Office Hours are 9am to 5pm Monday to Friday. Outside of these hours we do have a voicemail facility.

Delivery Service

We aim to deliver your goods as soon as possible and normally within 5 working days of your order. If for any reason we are out of stock of any item we will notify you by e-mail and/or telephone and advise you when the item will be back in stock.

All orders are despatched Next Day Delivery (when ordered before 4pm). The delivery charge is a flat rate of only £6.95 + vat per order. For orders over £40 + vat, you will receive a Free Next Day Delivery.

We also offer the following premium services should you require your order more urgently;

Next Day before Midday from £8.95 + vat

Saturday Delivery from £11.00 + vat

The above delivery rates are applicable to the UK Mainland only. We also offer delivery to many European countries as per the rates on our FAQs page.

We use third party carriers to deliver on our behalf. Currently we use City Link & DPD and any deliveries large enough to be despatched on a pallet will be despatched via the Pall Ex pallet network. All our carriers require a signature on delivery; if nobody is in at the time of delivery our carriers will not leave the goods without prior consent. Therefore if you are likely to be out please leave delivery instructions when you order. The general delivery times for our carriers is 8-30am to 5-30pm.

If our carriers cannot successfully deliver the goods to you a card will be left. If after 2 unsuccessful attempts they still cannot deliver, the goods are then returned to us and a return charge may be levied. Goods which may need re-delivering to a different address to that originally specified will also incur a secondary delivery charge. As we use 3rd party carriers we cannot be held responsible for any delays or non delivery of the products ordered; all delivery dates are entered into in good faith but are estimates only.

Cut Off Time

Our deadline for placing an order for Next Day Delivery is 4pm. After this time if you require an urgent Next Day delivery, please call our sales office on 01409 221192 where we will do our utmost to accommodate you.

All orders placed after 4pm will be classified as being received on the following working day. For example, an order placed after 4pm on Friday will then be classified as a Monday order. All orders placed before 4pm will be processed that working day and depending on the shipping service you selected will be delivered within the time frame stipulated.

Payment Options

We accept all major credit and debit cards, these include; Visa, Mastercard, American Express, Switch/Maestro/Solo, & Delta. Payments via credit and debit cards are placed through our secure payment service provider Sage Pay.

We now accept payments via PayPal and Google Checkout.

If you are a limited company please contact our sales office where we would be happy to discuss account facilities with you. We can also accept purchase orders for Local Authorities and Schools. Please contact us for more details.

Products

All product sizes are nominal sizes. Our tarpaulins are cut sizes so expect the finished size of each tarpaulin to be approximately 20-30cms smaller than that specified.

Products pictures are for illustrative purposes only. Shades of colour are not guaranteed and are subject to change without prior notice. Packaging and product continuity cannot be guaranteed.

Returns & Exchanges

All our products are guaranteed to be free from any defect at the time of purchase. If any item is found to be faulty we will refund or replace the product without charge.

In the unlikely event that you are not satisfied with any goods purchased or have changed your mind about the purchase, please inform us in writing (fax or e-mail is ok) within 14 days of receipt of the goods to arrange for their return. All goods should be sent to:

Tarpaulins To Go,
The Granary,
Northlew,
Nr Okehampton
Devon EX20 3BR

Please ensure that your name, contact details and reason for return is sent on a covering note with the goods. Once we have received the goods we will either refund you or offer you a replacement. The goods must be sent to us unused and, wherever possible, in the original packaging. You should ensure there is sufficient outer packaging of the product to ensure safe and secure transit of the goods back to us as the returned product must be as 'new' and in a resaleable condition.

Please note original carriage costs will only be refunded if the goods are faulty or differ from what was advertised.

Returned parcels remain the responsibility of the sender until safely received by us. Tarpaulins To Go do not pay return carriage costs unless the goods are faulty or differ from what was advertised.

If you would like us to organise for the goods to be returned please contact us to arrange this. Our courier collection for returned items starts at a cost of £10.00 +VAT. Prices then vary according to the number of parcels being collected. The return carriage costs will be deducted from any refund due.