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Frequently Asked Questions
How long will it take for Tarpaulins To Go to deliver my order?
Current delivery is within 3-4 working days, however we can offer a 'Next Day' service at very little extra cost if you require your tarps quickly. Please indicate this at check out by ticking the next day service.
Are Tarpaulins To Go able to deliver your order to a different address?
Yes most certainly.When placing your order you have an option at check out that idicates a different delivery address, please use this option. To save costs we always attach the invoice to your parcel, should you require this to be sent elsewhere please indicate this in the comments box. Please remember your billing address is the address at which your credit card is registered.
How much will delivery of my tarpaulins cost me?
| Method |
Cost |
3 - 5 Days
|
£6.00 |
24 Hours
(working days) |
£10.00 |
|
3 - 5 Days
Offshore Islands
(working days) |
£15.00 |
The prices stated are applicable for UK mainland only. For offshore islands (i.e. Ireland, Northern Ireland, Scottish Isles & Channel Islands) and also for Highlands of Scotland, a surcharge will be incurred.. Deliveries made to the Isle of Wight will incur a £5 surcharge.
Your parcel will not be sent out until the delivery charge has been agreed with you.
What is the latest time of the day you can place an order for next day delivery?
3.00pm via www.tarpaulins-togo.co.uk web site for next day delivery. If you miss this time window please call one of our friendly sales team on 01409 221192 before 4.00pm to place your order and they will do thier best to fullfill your order requirements.
How can I track my order and contact TarpaulinsToGo?
We can track all orders via our online parcel tracking system and can advise you where your order is at any given time. Please either e-mail us at sales@tarpaulins-togo.co.uk or call 01409 221192 within the hours shown below. Our fax support is manned from 9:00pm to 5.15pm the number is 01409 221190. We pride ourselves of being the most competitive priced suppliers of tarps, dust sheets, poly rope, debris netting, scaffold sheeting and accessorries on the web. By saving admin costs we are able to pass the savings on to the customer. This is why we have a limited window of time when you are able to contact us by phone.
| Day |
Hours |
Mon - Fri
|
9:00am - 5:15pm
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How do I know if a product is out of stock?
All orders received via our web site are checked on a hourly basis. One of our sales team will contact you by phone and email if any of the items on your order are out of stock. If we are out of stock of an item you require, we will offer an alternative or advise you when the product will be back in stock.
Can I change or add to an order?
Yes. Please call our friendly customer service team on 01409 221192 and as long as the order has not been shipped we will be happy to help you.
Does Tarpaulins To Go accept all forms of payment?
Most certainly yes Visa, MasterCard, Switch, Maestro, Delta, American Express and Paypal.
How do I return an item?
Faulty Products
All our products are guaranteed free from defect at the time of purchase, however, if you find a fault at the time of opening the product we will replace the item at our cost. Please call one of our customer sales team on 01409 221192 or email http://sales@tarpaulins-togo.co.uk we will then arrange for the faulty item to to collected by one of our nominated carriers.
Non faulty Items - change of mind.
If any product does not meet your expectations you can return this to the address below. This must be returned at your cost unused and in its original packaging within 30 days of receipt of your order. Please obtain a proof of sending from the carrier. Please note: we charge a 10% restocking charge for returned goods. This will be deducted when we reinburse your credit card.
Address for Returns
Tarpaulins To Go
Eastacombe Farm
Northlew
Devon
EX20 3BR
Which Carriers does Tarpaulins To Go use?
Tarpaulins To Go use mainly use CityLink and Fedex. We use the Pallex Network for pallet deliveries.
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