Delivery
How long will it take for Tarpaulins To Go to deliver my order?
We operate a free standard shipping 4-7 working day service to UK Mainland addresses (excludes all offshore addresses and some Highlands locations). If you upgrade to our express delivery service, then providing your order is placed before 3pm, you will receive your order in 1-2 working days. Please note: Saturdays, Sundays and Bank Holidays are not classed as 'working days'.
Are the prices stated applicable for UK mainland only?
All next-day prices quoted are based on delivery to the UK Mainland only. Delivery charges for any offshore island or Highlands location are quoted on a case by case basis, and are subject to change based on parcel weight and number of parcels; if not advertised above, charges can be obtained by calling our sales office on 07380 713327.
How can I track my order ?
We can track orders via our online parcel tracking system, and should be able to advise you where your order is at any given time. Please either e-mail us at sales@tarpaulins-togo.co.uk or call 07380 713327 within the hours shown below.
By providing us with your email and phone number at the time of purchase, the carriers will also be able to directly send you tracking updates.
What are your delivery options?
- Economy (4-7 working days) - £4.99 +VAT
- Standard (3-4 Working Days) - £6.30 +VAT
- Express (1-2 Working Days) - £8.00 +VAT (free on orders over £100 +VAT)
- Next Working Day by 12pm - from £15 +VAT
- Next Working Day by 10:30am - from £22 +VAT
- Saturday Delivery - from £18.00 +VAT
Please note that this is for mainland Great Britain ONLY. Deliveries to offshore islands & highlands may incur a surcharge.
Product Information
Why is there a seam on my cover?
Most tarps need a seam as it is impossible to fabricate a tarpaulin without heat sealing several pieces of polyethylene together. This may not apply on smaller sized tarpaulins.
Are your Tarpaulins guaranteed?
All our products are guaranteed to be free from defect at the time of purchase. Therefore, if your tarp has a defect due to a manufacturing fault, we will replace the item free of charge. Please report any problems before using the tarpaulin.
Do you offer a guarantee to the lifespan of your tarpaulins?
No, we do not. As all of our tarpaulins are subject to varying weather conditions and put to so many different uses, we cannot guarantee the length of time they will last. Some of our tarpaulins come with a limited warranty against UV failure but this does not apply to all.
The tarpaulin I received is 14cm shorter than the size stated - please explain cut size.
Cut size is the industry’s standard way to manufacture tarpaulins. When an importer in the UK or any other part of the world purchases tarpaulins from the manufacturers in the Far East, we purchase the cloth for a tarp which is say 4m x 5m - this is the cut size. This material, being 4m x 5m, is then made into a tarpaulin. However, by making and bevelling over the hems and adding eyelets this reduces the final size of the tarp by up to 30cms, for example giving a finished size of 3m x 4m.
Where do you source your products?
All our products are sourced from the far East.
What size are the eyelets? Are they on all four sides of the tarpaulin?
The standard inside diameter on most of our tarpaulin eyelets is approximately 12mm. However, eyelets on the PVC 560gsm tarpaulins are currently 20mm.
Eyelets are on all 4 corners and spaced all around the hemmed edges.
Knitted eyeholes on the debris netting are approximately 20mm wide when stretched. The outline eyeholes on scaffold sheeting are approx 15mm in diameter.
How do I determine the quality of a Tarpaulin purchased by weight?
We sell tarpaulins by weight. The higher the GSM (grams per square metre) the better the quality.
General FAQS
Can I change or add to an order?
Yes. Please call our friendly customer service team on 07380 713327 and, as long as the order has not been shipped, we will be happy to help you.
What is the best way to secure a tarpaulin?
We always recommend using bungee cords wherever possible; these are available for purchase in the 'Accessories' section. It is also recommended to tie down the tarp with rope, by fastening rope around the item to be covered.
To ensure longevity of the tarpaulin make sure it is positioned to allow water runoff so there is no chance of water pooling. This can cause the tarpaulin to become under too much pressure resulting in rips and tears.
We strongly recommend the use of extra eyelets.
Do your tarpaulins stand up to windy conditions?
Yes. However, it is essential that the tarp is tied down properly; if it is not, it may tear, and the eyelets may fall out. Tarpaulins To Go therefore cannot be held responsible for weather related damage to tarpaulins.
Can you manufacture made to measure covers?
Unfortunately, not – we order in set sizes. However, in some instances if your requirement is on a large scale, we can order particular sizes from our suppliers.
Do you have any promotions or voucher codes? How can I use them?
We run seasonal promotions, to include discount codes for repeat business. Voucher codes are sent to repeat customers with their orders.
To use your voucher code, simply enter the unique code at checkout. This will automatically apply the offer to your basket. Voucher codes are only valid on our website, and cannot be used in conjunction with eBay purchases.
Do you offer printing services?
Yes, we do but only with our one tonne bags. There is a minimum order quantity so call us on 01409221192 or send us an email on sales@tarpaulins-togo.co.uk for more information.
How can I cancel my order?
By simply phoning 07380 713327 and speaking to one of our friendly sales representatives or alternatively sending us an email - sales@tarpaulins-togo.co.uk
I have chickens and need to keep them covered, what would you recommend?
We recommend our clear mono cover 170GSM and a glass clear PVC 310GSM. They allow sunlight in while still being a sturdy choice.
What grade tarpaulin would you recommend for a boat cover?
We would recommend a heavy-duty tarpaulin. The most common grade is the 350GSM Blue/Beige or 560GSM PVC tarpaulins.
What methods of payment do you accept?
We accept all major credit cards, Visa, Mastercard, American Express, PayPal, Cheques, and if collecting from us, cash.
Where are you based?
We are based in small village called Northlew, approx. 7 miles outside Okehampton, Devon EX20 3BR.
My tarpaulin has a fault, how can I get a refund?
We will always request a digital photograph of the fault - this can be emailed at sales@tarpaulins-togo.co.uk. Once it has been reviewed, we can discuss whether you would like a replacement or a refund. Depending on the situation we may also arrange a collection for the damaged tarpaulin.
Am I able to collect tarps directly from your Warehouse to save shipping costs?
Yes - we are open from 9am - 5.30pm Monday to Friday. Please call before visiting to make an appointment.
Are the prices stated applicable for UK mainland only?
All next-day prices quoted are based on delivery to the UK Mainland only. Delivery charges for any offshore island or Highlands location are quoted on a case by case basis, and are subject to change based on parcel weight and number of parcels; if not advertised above, charges can be obtained by calling our sales office on 07380 713327.
How can I track my order and contact Tarpaulins To Go?
We can track orders via our online parcel tracking system, and should be able to advise you where your order is at any given time. Please either e-mail us at sales@tarpaulins-togo.co.uk or call 07387 13327 within the hours shown below. Our fax support is manned from 9:00pm to 5.00pm; the number is 07387 13327.
Can I change or add to an order?
Yes. Please call our friendly customer service team on 01409 221192 and, as long as the order has not been shipped, we will be happy to help you.
Why is there a seam on my cover?
Most tarps need a seam as it is impossible to fabricate a tarpaulin without heat sealing several pieces of polyethylene together. This may not apply on smaller sized tarpaulins.
What is the best way to secure a tarpaulin?
We always recommend using bungee cords wherever possible; these are available for purchase in the 'Accessories' section. It is also recommended to tie down the tarp with rope, by fastening rope around the item to be covered.
To ensure longevity of the tarpaulin make sure it is positioned to allow water runoff so there is no chance of water pooling. This can cause the tarpaulin to become under too much pressure resulting in rips and tears.
We strongly recommend the use of extra eyelets.
What methods of payment do you accept?
We accept all major credit cards, Visa, Mastercard, American Express, PayPal, Cheques, and if collecting from us, cash.
Do you have any promotions or voucher codes? How can I use them?
We run seasonal promotions, to include discount codes for repeat business. Voucher codes are sent to repeat customers with their orders.
To use your voucher code, simply enter the unique code at checkout. This will automatically apply the offer to your basket. Voucher codes are only valid on our website, and cannot be used in conjunction with eBay purchases.